Haven Marijuana Doctor Cancellation & Refund Policy

Appointment cancellations and rescheduling

Please give us at least 24 hours’ notice before your scheduled appointment if you need to cancel or reschedule. The notice period is measured from the appointment’s scheduled start time in Eastern Time.

24 hours or more before the appointment: You may cancel for a full refund of the Clinic fee paid for that appointment, or reschedule at no additional charge.

Less than 24 hours before the appointment: A $50 late-cancellation fee applies. If you prepaid, we will refund the remaining Clinic fee. You may instead ask us to apply the remaining balance toward a rescheduled appointment.

No-show: If you do not attend and do not notify us before the appointment starts, the prepaid Clinic fee for that appointment is nonrefundable. If you have not prepaid, the Clinic may charge the disclosed appointment fee to a payment method you authorized, subject to applicable law and your payment authorization.

Repeated no-shows may affect your ability to book future appointments. Any decision to end an established patient relationship will be handled separately from this payment policy and in accordance with applicable professional obligations.

If the Clinic cancels an appointment before providing services, you may choose a full refund of the Clinic fee paid for that appointment or a new appointment at no additional charge.

Fees after an evaluation or visit

A physician evaluation is a professional medical service. Once the in-person or telemedicine evaluation has begun, the fee for services actually provided is nonrefundable, except where required by law or where the Clinic determines that a billing error occurred. This applies whether or not the physician issues, renews, or changes a medical marijuana certification. Clinical eligibility and certification decisions are made by the physician based on the evaluation and applicable law; payment does not guarantee certification.

If an appointment ends before all purchased services are provided, contact us. We will review the services actually delivered and any separately priced, unused services to determine whether a partial refund is due.

Programs, packages, and other charges

The price, included services, expiration date, and any additional cancellation terms for a program or package will be disclosed before purchase. Unless separately disclosed and agreed to at purchase, unused, separately identifiable services in a prepaid package may be refunded at the price paid for those unused services. Completed services remain nonrefundable as described above.

Clinic fees are separate from any Florida state application or identification card fees and charges paid to third parties. The Clinic cannot refund amounts it did not collect. For questions about a state payment, contact the agency or payment provider that collected it.

How to cancel or request a refund

Contact us by phone, email, or secure patient portal message. Your cancellation notice is effective when we receive it. If you email or send a portal message, please keep the confirmation or a copy of your message. Include your name, appointment date and time, and a phone number where we can reach you. Do not send your date of birth, diagnosis, or other sensitive medical information by ordinary email; use the secure patient portal for medical details.

We aim to acknowledge requests within one business day. After approving a refund, we will submit it to the original payment method when possible. The time it takes to appear in your account depends on your bank or payment provider.

Payment disputes

If you believe you were charged incorrectly, please contact us so we can review the charge and attempt to resolve the issue promptly. You retain any right you have to dispute a charge with your bank or card issuer. The Clinic may provide appointment, payment, and policy records to the payment processor or card issuer as permitted by law to respond to a dispute. We do not impose an additional chargeback processing fee under this policy.

A payment dispute alone will not cause the Clinic to cancel a physician certification or a state-issued medical marijuana identification card. Clinical and registry decisions will be made independently in accordance with applicable law.

Exceptions and changes

We may waive or reduce a cancellation or no-show charge when circumstances warrant, including a documented emergency or a Clinic scheduling error. A waiver in one case does not change this policy for future appointments.

We may update this policy for future purchases and appointments. The version disclosed when you schedule or purchase a service will govern that transaction unless applicable law requires otherwise. The current version will be posted on our website.